Responding to a Match: Accept, Counter, or Decline

When one of your products is matched to a buyer's sourcing request and outreach is sent, the match appears in your supplier portal Matches tab with a reply form.

Your three options

Accept — you're interested and able to fulfil the request as described. An optional note is welcome.
Counter-offer — you can meet the request with different terms (price, MOQ, lead time, packaging). Describe your counter-offer in the message — this is required for a counter.
Decline — this isn't a fit. Let us know why (out of stock, doesn't match capabilities, etc.) — this helps us match you better next time.

What happens after you reply

Your response is recorded immediately and our team is notified. For accepted and countered matches, our team follows up to move things forward — there's no further action needed from you until then.

Where to find your matches

Open the Matches tab in your supplier portal. Use the status filter (Proposed, Countered, Accepted, Declined, Closed) and sort by Newest or Best match to find what you're looking for.

One reply per match

Once you've replied to a match, your response and message are shown on the match card — replies can't be changed after submitting, so take a moment before sending.