Frequently Asked Questions
Is there a cost to submit a sourcing request?
No. Submitting a request and receiving matches is free for buyers.
How long does it take to hear back?
Our team reviews new requests internally, which usually takes a few business days. We follow up only when there's a clear fit.
Is FoodXchange a marketplace?
No. We're a sourcing agency. We don't list live prices or stock — we review requests and make introductions when there's a strong match.
Do I need a kosher certification to be matched with buyers?
No. Certifications, including kosher status, are shown as helpful context but are not a requirement for matching. If certification matters for a specific request, our team will follow up to confirm.
How do I register as a supplier?
Use the supplier registration form on our website. Registrations are reviewed before your products are added to our database.
Can I track the status of my request or profile?
Yes — buyers and approved suppliers can get access to a portal that shows request status, matches, and profile information.
How do I update my company or product information?
Approved suppliers can update their profile and products directly in the supplier portal. Buyers can update their company details in the buyer portal.
Who can I contact with other questions?
Use the contact page to reach our team — see our Contact & Support article for details.
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