What Happens After a Supplier Responds

Once a match has been sent to a supplier on your behalf, they have three ways to respond — here's what each means for you.

The supplier is interested and can fulfil your request as described. Our team will follow up with next steps — typically introducing you so you can discuss samples, pricing, and terms directly.

The supplier can meet your request, but with different terms — for example a different minimum order quantity, lead time, or packaging format. Our team reviews the counter-offer and lets you know what's being proposed, so you can decide whether it still works for you.

The supplier isn't able to fulfil this particular request. This doesn't mean your request is at a dead end — if other matches were found, we'll continue with those, and we'll keep your request in mind for suppliers added later.

Suppliers typically respond within a few business days of being contacted. If you haven't heard anything, your request may still be awaiting a response — reach out via the contact page if you'd like an update.